Our Cambridge teams strolled over to Akamai’s headquarters in Kendall Square to spend time with Paul Saga, President & CEO. Paul treated us to a tour of their Network Operations Command Center (did you know that Akamai handles 25% of the world’s internet traffic?) followed by a group discussion in Akamai’s board room. Paul shared many of his many insights and lessons learned from building Akamai. Below are just a couple of the high-level points that he made:
Companies break at a lot of places because [company building] is just a not linear process
The slowest speed customers tolerate is the fastest speed they had one time
Delivering an inconsistent experience means you’ll lose customers
When you focus on something completely you’re likely not to have many issues around it
Business is a contact sport. You play to win and should expect to every time
To solve “chicken & egg” problem, you have to prime network first to get network effect going.